The business that provides this website and other services
When we refer to “our website”, we mean all websites, including this one https://www.goodtobook.com/ , any related websites, platforms, databases, email communications, information or images published on our website and/or social media pages that are owned and operated by us.
When you read words that refer to “us”, “our” or “we”, it means Good to Book Pty Ltd ABN 89 641 326 570 and the words “you”, “user” or “your” means you, the person or business who is using our website and any additional features. You can contact us on the details provided.
By using our services or our website, you are agreeing to be automatically bound by these terms and conditions together with our Member Terms and Conditions, Privacy Policy and website Disclaimer. These collectively form our “terms” with you.
We encourage you to carefully read and understand these terms before using our website. If you do not agree with these terms, your remedy is to stop using our website, or any other services provided by us.
Entire agreement
These terms and conditions, together with any other relevant policy, disclaimer or legal style document made available on our website, constitute the entire agreement between you and us with respect to our services, unless stated otherwise.
We may update our terms and conditions from time to time and the new provisions will apply from the date they are updated by notice on our website. You will need to regularly check here for any updates as we will not notify you automatically. The new provisions will apply from the date they are updated.
Feedback, queries or complaints
If you have any questions, please contact us in writing using the contact details below and we will usually respond to all enquiries within two (2) business days. Contact us: Good to Book Pty Ltd ABN 89 641 326 570. admin@goodtobook.com
We welcome the opportunity to talk with you and address any of your concerns. We look forward to providing you with an enjoyable experience and we appreciate your understanding whilst we investigate your queries.
How this website works
Our main website is designed to let you know who we are and how we can help you.
Our database contains information about rogue guests and is a paid feature of our website. To gain access to our database, you will need to become a member with us either:
Directly through us; or You can become a member with us by signing up directly through our website’s ‘Sign-Up Form’ and by making payment of the membership fee. We reserve the right to refuse membership to any person.
As part of the sign-up process, you are required to carefully read our Members Terms and Conditions (separate to these Terms of Use) and tick a box to agree to be bound by those terms. Please do not make payment for our services if you do not agree to our Members Terms and Conditions.
Once you submit your Sign-Up Form, we will provide you with your login details to our database. Your use of our database will be governed by both these Terms of Use and our Members Terms and Conditions.
Through a Property Management Systems (“PMS”) provider or Online Travel Agents (“OTA”) We work with a number of PMS providers and OTA’s and allow them to integrate our database with their booking system. If you are using a PMS provider or OTA who makes our platform available as part of your use of their services, you may have access to our database or certain features of our database via your PMS provider or OTA, provided that you become a member with us.
You will need to agree to our Membership Terms and Conditions before our services will be available to you.
Your relationship with your PMS provider or OTA continues to be governed by your PMS provider or OTA’s terms and conditions and any other agreement that you may have with them.
No unlawful or prohibited use
As a condition of your use of our website, you warrant that you will not use our website for any purpose that is unlawful or prohibited by these terms and conditions. You may not use our website in any manner which could damage, disable, overburden, or impair our website or interfere with any other party's use and enjoyment of our website. You agree not to hack into areas of this website that are not intentionally made available to you.
You expressly agree not to:
sell, rent, lease, transfer, redistribute or make available your online access to our database to any third party, unless with our prior approval;
access areas of our website not intended for your use;
access, view, copy or download guest information unless specifically authorised by us to do so;
use our website as a lead generation tool for the benefit of your own business, or to manufacture “lists” in order to help your own business;
engage in any internal or external spamming, or other similar actions;
engage in any unlawful or immoral acts, or acts which are in violation of these terms and conditions;
decompile, reverse engineer, or try to copy or imitate this website or underlying content; and
use our site in a manner that could cause harm to our business or our business reputation.
General disclaimer
Anything contained on our website is provided “as is” without warranty or condition of any kind. You acknowledge and agree that you use our website at your own risk.
While every care is taken, we make no representations about the suitability, reliability, availability, timeliness, completeness and accuracy of anything contained on our website for any purpose, to the maximum extent permitted by applicable law.
Our website content may include inaccuracies or typographical errors. Changes are periodically made to the information on our website.
Links disclaimer Our website may contain links to other websites (linked sites). The linked sites are not under our control and we are not responsible for the content published on a linked site. We are not responsible for any form of transmission received from any linked site. Links are provided to you only as a convenience, and the inclusion of any link does not imply our endorsement of the website, or any association with its operators.
Promoted Services - disclaimer If we promote third party products or services via our website it may be because they have provided sponsorship, donations or supported us in some way. You must exercise your own judgment based upon your own personal circumstances before using or purchasing third party products or services.
Copyright, Trademarks and other Intellectual Property
We own the intellectual property rights in the contents of our website or have permission to use or display the material on our website. You may not use, copy, display, distribute, modify, translate, reformat, incorporate into advertisements and other works, promote, create derivative works, or in any way exploit or allow others to exploit any of our website content in whole or in part except as expressly authorised by us.
Images and item descriptions posted on our website by third parties are the responsibility of those third parties and may be subject to copyright. You must seek permission from the third party before using any of their content.
The names of actual companies and products mentioned on this website may be the trademarks of their respective owners. Any example company, organization, product, person or event depicted on our website is fictitious. No association with any real company, organization, product, person, or event is intended or should be inferred.
Except as otherwise expressly granted to you in writing, we do not grant you any other express or implied right or license to use our website content or our intellectual property.
Your content
You warrant that you hold the necessary rights and interests to use any material you add to our database, website or social media pages (your content) and that none of your content infringes any third party intellectual property or privacy rights, including copyright and trade mark rights.
By submitting your content to these areas, you irrevocably grant to us a perpetual, world-wide, non-exclusive, royalty-free, sub-licensable and transferable license and right to use your content for the purpose of providing services to you or others and completing our business functions, now or in the future. You indemnify us against any claims made for breach of intellectual property rights and or privacy rights in respect of your content.
At our sole discretion, we may remove or disable your content if we believe your content to be in violation of our terms and conditions. We are not obliged to return any of your content under any circumstances.
Copyright infringement
If you believe that there is material on our website that infringes third party intellectual property rights, please contact admin@goodtobook.com with sufficient information to enable us to determine who the owner is of the said intellectual property. If we form the reasonable belief that there has been an infringement, then we will remove it from our website.
Be aware that you may be subject to liability if you knowingly make any misrepresentations when providing information to us.
Testimonials
We may publish testimonials on our website about our services or about your experiences using our businesses’ products and services, at our discretion, to promote our services.
You agree that we can publish your star rating and/or testimonial about a product or service you have enjoyed, without remuneration or reward. Your testimonial may include your name and the month and year of testimonial posting.
Security
We make industry standard efforts to maintain the security of our website and employ regular backups and scanning for security breaches. However, we do not guarantee the security of our website, our records and database, or your content. We disclaim all liability for any computer virus or technological problems that we do not intentionally cause or that is beyond our control. You are encouraged to install and maintain up-to-date security software on your devices.
Although we aim for continuous accessibility to our website and delivery of real time service, this is dependent upon third party services. As a result, the website may be inaccessible from time to time.
Limitation of liability
We are not liable to you or any other person or entity for any damages whatsoever arising as a result of your use of our website in any way, subject to the requirements of Australian Consumer Law.
Where warranties are implied by law, you acknowledge and agree that the total aggregate liability to us is limited, at our discretion, to the provision of those services again, or to a refund equal to the total amount paid by you to us in the twelve (12) month period prior to the date of the claim, even if those services were provided to you without cost.
This limitation of liability applies to the fullest extent permitted by law and survives any termination or expiration of these Terms of Use or your use of our website or our services to you.
Indemnity
You agree to indemnify and defend us against any claims, damages, liabilities, costs, or expenses (including without limitation court costs, collection costs (to the extent permitted by law), and reasonable legal fees) related to:
any content you post via our website;
your unauthorised use of our website, or products or services included or advertised on our website; or
your breach of these terms and conditions.
Applicable law
These Terms of Use are governed by the laws of Queensland, Australia and you consent to the exclusive jurisdiction and venue of courts in that State or the Federal Courts within Australia, in all disputes arising out of or relating to the use of our website.
Use of this website is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms of Use, including without limitation this paragraph. If you are resident in a jurisdiction where the use of this website is unauthorised, it is your responsibility to stop using our website.
Relationship
You agree that no joint venture, partnership, employment, or agency relationship exists between you and us as a result of these Terms of Use or use of our website.
Our performance of these terms is subject to existing laws and legal processes. Nothing contained in these terms of use can be used to inhibit our right to comply with governmental, court and law enforcement requests or requirements relating to your use of this website, or with regard to information provided to or gathered by us with respect to your use.
Validity If any part of these terms and conditions is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the terms and conditions will continue in effect.
No waiver Any time or other indulgence granted to you will not in any way amount to a waiver of any of our rights or remedies under these terms.
