The average cost of a Rogue Guest incident is over $2,400.
Read about the financial impact of Rogue Guests.

Stop Rogue Guests before they check in.

Good to Book is the secure, compliant network for guest risk alerts and Incident Reports. It helps accommodation providers act early, protect staff, and prevent costly disruptions, all from within their Property Management System.
Safeguard your property
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Trusted by hospitality businesses across Australia & New Zealand
Features

A secure platform for guest risk alerts and incident reporting

Good to Book gives you real-time alerts and simple, compliant reporting tools to reduce risk and improve confidence in every booking.

Guest Check

Every booking in your PMS is automatically compared with past Incident Reports. If a potential match is found, you’ll see an alert in your workflow.
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Incident Reporting

When an incident occurs, submit the details quickly and legally. Reports are factual, structured, and strengthen the Good to Book Network.
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Compliant by design

Built from the ground up to align with privacy laws in Australia, New Zealand, and globally.
Learn more about Guest Check
The problem we’re solving

Rogue Guests are still slipping through

Rogue Guests cost providers time, money, and reputation, yet there’s never been a safe, legal way to share guest incident history. Good to Book changes that. It offers a structured, compliant way to submit and receive Incident Reports, turning isolated risks into shared awareness, and helping stop repeat offenders before they arrive.
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Risk alerts, built into your workflow

Every booking managed in your PMS is automatically compared against Incident Reports in the Good to Book Network. If there’s a potential match, you’ll be notified instantly and can review the report before confirming.

Booking received

Guest Check runs automatically in your PMS workflow

Potential match found

You’re alerted with linked Incident Reports for further insight

You decide

Accept the booking, request ID, or decline
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Built for every short-term accommodation provider

Good to Book works for providers of every size, from family-run operations to large-scale groups managing multiple properties.

Hotels & Motels

Reduce risk, protect staff, and maintain property standards with early guest intel.

Holiday Parks & Serviced Apartments

Safeguard shared spaces and ensure smooth day-to-day operations.
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Short-stay & Holiday Rentals

Prevent costly damage, missed payments, and disruptive guest behaviour.

Student, Group, and Event Accommodation

Catch risk signals early in high-volume, fast-turnover bookings.
Get started
Learn more
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Every report strengthens the network

Good to Book is powered by real Incident Reports from accommodation providers. By sharing accurate, experience-based details, members help each other avoid repeat issues and protect their operations. The more members contribute, the stronger and safer the industry becomes.
Join the Good to Book Network
Privacy

Designed for compliance from day one

Good to Book is globally compliant, meeting AU, NZ, GDPR, and international privacy standards. Consent templates and guest disclaimers are included as part of the legal framework. Incident Reports are structured to protect staff and operators, with secure data handling throughout. Compliance is built in, and booking decisions always remain in your hands.
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Tools to protect your business

Membership gives you practical, compliant tools to help you check guests, report incidents, and reduce risk, all backed by the strength of the Good to Book Network.

Real-time Guest Checks

Spot potential risks instantly with Rogue Guest alerts.

Incident Reporting

Report Rogue Guest behaviour using a secure, compliant format.

Legal-Ready Templates

Consent forms and staff guidance included for peace of mind.

Support & Updates

Reliable help when needed, with continuous platform improvements.
Protect your busness

Trusted by providers like you

Accommodation businesses across the industry use Good to Book to prevent risk, protect staff, and safeguard their operations.
"A valuable tool for preventing undesirable guest experiences."
Being integrated with our Property Management Software means every guest name is checked against the comprehensive Good to Book database. Although occurrences are infrequent, this service has empowered us to effectively mitigate risks and protect ourselves, as well as our unit owners, from potentially unsuitable guests at the property.
The Miro Apartments
General Manager
"Good to Book has enhanced our credibility with unit owners."
Throughout our year-long experience with Good to Book, we've gained invaluable customer insights that have significantly impacted our business. This powerful tool has played a crucial role in protecting our owners' assets by promptly flagging instances of credit card fraud, wilful damage, and other concerning activities.
Switch Hotel Solutions
Director
"We have peace of mind leasing and renting our units as business owners."
As accommodation providers, it was difficult to find a platform for us to alert other accommodation providers – or be alerted ourselves – about unwanted guests. Those who may party all night or damage rooms and contents, costing hundreds or thousands of dollars! With Good to Book, we have peace of mind leasing and renting our units as business owners.
Redvue Apartments
Manager
"Good to Book is invaluable to our business."
Having used Good to Book over the last 15 months - when it was first launched as ALW - we have actively avoided at least four reported Rogue Guests. We have noted a dramatic drop in problematic guests as well. On the occasions we do, we report them straight into the Good to Book database so other accommodation providers have the opportunity to avoid them at their own properties. Our PMS system integrates directly with Good to Book, so we are flagged of any potential Rogue Guest matches as a booking enters our system.
La Vida on Anzac Aparthotel
Owner & Manager
"What a great asset, having all this information at our fingertips."
Recouping costs from unwanted guests and their damage to our property is near impossible. Running my business on my own, I now feel secure in my bookings and can take appropriate actions before these situations arise. If an unlisted guest causes any problems, I can share this information on the platform to save others time and money, as well.
Ainslie Manor Bed & Breakfast
Manager

Start your free trial

Join the Good to Book Network and reduce the impact of Rogue Guests. Get early warnings and compliant tools to protect your business, staff, and reputation.
Become a Good to Book Member
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