A single incident can wipe out weeks of profit through damage, chargebacks, or lost bookings. Understanding the financial consequences helps operators see why prevention is far more cost-effective than recovery.
Fraudulent bookings mean lost revenue for the stay itself. Malicious chargebacks not only reverse payments but also incur merchant fees and dispute costs. Staff time spent contesting claims adds further expense.
When guests depart without paying, operators face immediate revenue loss. Recovery is difficult and often unsuccessful, with debt collection fees eating into any amounts recovered.
Breach of house rules can trigger unplanned costs. Unauthorised parties, smoking, or excess guests often result in property damage, higher utility bills, and additional cleaning fees that exceed the value of the stay.
Deep cleans, professional laundry services, and damaged soft furnishings create expenses that can easily run into hundreds of dollars. Properties left unfit delay turnover, resulting in lost future bookings.
Discovery of drugs or related paraphernalia often requires specialised cleaning, possible police involvement, and temporary closure of the property. The financial hit comes from remediation costs and cancelled bookings while the property is restored.
Every police response is disruptive. The hidden financial toll is lost staff time, potential reputational damage, and, in some cases, compensation for impacted guests. Repeat callouts can also jeopardise licensing or regulatory standing.
Aggressive conduct puts staff and guests at risk. Beyond safety concerns, the fallout includes security costs, refunds to distressed guests, and damage to the property’s reputation, all of which translate to lost revenue.
Recovering from these incidents often costs thousands. Worse, the indirect impacts — lost bookings, staff turnover, and reputational harm — are harder to calculate but just as damaging. Preventing Rogue Guest incidents with early warnings saves money, reduces stress, and protects long-term profitability.
Good to Book exists to protect short-term accommodation providers from these financial consequences by creating a trusted, compliant network for sharing Incident Reports.
The cost of a single Rogue Guest incident can reach into the thousands. With Good to Book, you gain the insight to act early, saving money, protecting your staff, and safeguarding your reputation. Protect your bottom line from costly incidents. Learn how Good to Book works and join a trusted network designed to keep your business financially secure.
