For GuestPoint users, this means potential risk can be identified before confirmation, rather than after an incident has occurred.
Good to Book exists to help accommodation providers identify Rogue Guests before confirming bookings.
Through membership, booking managers gain access to Incident Reports submitted by authorised accommodation providers across the Good to Book Network. These reports reflect real operational incidents experienced within the short-term accommodation sector.
Availability within GuestPoint extends this capability to another widely used PMS platform, without changing how reservations are managed.
When a reservation is saved:
The booking decision remains entirely with the accommodation provider.
The Chrome extension runs alongside GuestPoint without changing reservation workflows. Incident Reports continue to be handled in line with Australian, New Zealand, GDPR and California privacy laws.
Rogue Guests continue to impact operators through property damage, malicious chargebacks, threatening behaviour and operational disruption.
Access to incident history during reservation processing supports earlier awareness and more informed booking decisions, while maintaining full control of the outcome.
GuestPoint customers qualify for exclusive partner pricing on Good to Book memberships.
To get started, enquire with GuestPoint to receive the customer code. Using the code, create a Good to Book membership. Then download the Good to Book Chrome extension and sign in to activate it within GuestPoint.
Learn More About Good to Book in GuestPoint
Ensuring a positive guest experience is crucial for the success of short-term accommodation businesses, and Good to Book stands as a shield against the unforeseen challenges posed by Rogue Guests.
