Good to Book FAQ's — Helping you book good guests

Is this legal?

Yes, this is a membership only platform for Registered Short Term Accommodation Providers (STAP’s), and prior to being accepted and granted access to database, you will need to prove you are a Registered Accommodation business provider, and agree to terms and conditions of use of the Good to Book platform. Good to Book may be supplied to you as part of your agreement with your Property Management Software (PMS) provider.

Is this data protected?

Yes, the Good to Book database is encrypted and security licences applied to the site. The website is constantly updated to the latest versions of data protection, security and encryption.

Who has access to this information?

Only Registered Short Term Accommodation Providers (STAP’s) operating an accommodation business. This includes (but not limited to) registered Camping Grounds, Motor Home Parks, Holiday Parks, Motor Inns, Motels, Lodges, Back-Packer Accommodations, Registered Bed & Breakfasts, Aparthotels, Hotels, & Resorts. Law enforcement agencies such as State and Federal Police will be able to access database where and when required.

Do we need to make Guests aware that we use the Good to Book software platform?

Yes, and there are several ways in which you can do this! On registering, Good to Book will provide Member Resources to add to your guest registration forms, and logo templates for your own websites, emails, and social media platforms. An Authorised Provider Sticker(s) will be sent to you in the mail for your Reception area or front desk. You will also need to add a statement of membership to your OTA sites, this statement is provided in your Member Resources and can be personalised with your own branding.

Do I need to enter details into the Good to Book platform outlining the reasons for reporting a guest?

There are certain details that need to be completed in order for the Good to Book database to accept a reported guest. Reasons for banning are in “check-box” form, additional free text is available, but must be kept to factual notes only. All “check boxes'' activated need to be backed by your own factual records, held in your own booking/guest management system. You are accountable for the data that you enter in the system, and at anytime you are challenged on information entered you need to be able to justify and account for your entry. Good to Book provides a reporting and alert platform for the purpose of risk mitigation only.

How long do reported guests stay on the Good to Book database?

Reported Guests remain in the Good to Book platform for a period of 3 years from entry or realert into the database. If the guest has been allowed to stay in another accommodation facility and has again caused problems, the facility can report the guest again, and the guest’s ban of 3 years will be reset from the new date entry.

Can we review guests on the Good to Book platform

No – this is not a guest review platform, and not a means to get back at guests who provided or threatened negative reviews about your facility.

A reported guest has the same name as me, and I have been refused a booking because of it. How can I fix this?

If you think you have been unfairly named or might be a victim of mistaken identity we will investigate the report for you. Please email the Good to Book team on: admin@goodtobook.com

Frequently asked questions